zestpendant.com offers jewelry—including bracelets, necklaces, earrings, and rings—to consumers and provides shipping services within the United States and internationally. These terms outline the policies regarding order processing, shipping, customs, and logistics.
- Order Processing
Orders typically require 1–3 business days to process after payment is completed. Processing times may be extended during holidays, promotional events, or periods of high order volume.
- Domestic Shipping (USA)
Orders within the United States typically take 3–7 business days to arrive; actual delivery times may vary based on location, weather conditions, holidays, and carrier operations.
- International Shipping
International orders typically take 7–15 business days to ship, excluding order processing and customs clearance times. Deliveries to remote areas may take longer.
- Logistics Providers
Depending on the specific order, we may use the following logistics services:
USPS
UPS
FedEx
DHL
Local logistics providers
The specific carrier used will be determined by the actual order arrangements.
- Shipment Tracking
Once an order has shipped, we will provide tracking information if the logistics service supports it. Shipment status is determined by the information displayed in the carrier’s system.
- Import/Export and Customs
International orders are subject to U.S. export regulations and the import laws of the destination country or region. Any applicable customs duties, import taxes, VAT, or clearance fees are generally the responsibility of the recipient, in accordance with local regulations.
Customs inspections and clearance times may vary based on the destination, order details, and local customs procedures.
- Delivery Delays
Delivery delays may occur due to factors such as severe weather, holidays, peak shipping seasons, customs inspections, incorrect addresses, or force majeure events. Actual delivery times depend on logistics and transit conditions.
- Address and Package Issues
Customers are responsible for providing accurate and complete shipping information. Customers may be liable for additional costs—such as those for returns or re-delivery—resulting from incorrect addresses, failure to sign for the package, or other customer-related issues.
Please contact us promptly if there are no tracking updates for an extended period, if a package is suspected lost, or if any shipping irregularities occur.