Faq Center

Welcome to the zestpendant.com Help Center. Here, we have compiled answers to frequently asked questions regarding products, orders, payments, shipping, and returns/exchanges.

1. How do I purchase items?
   Select the jewelry items you like—such as bracelets, necklaces, earrings, or rings—add them to your cart, then follow the on-screen prompts to enter your details and complete the payment.
2. How do I check my order status?
   To check your order status, please have your order number and the email address used for the order ready, then contact our customer service team.
3. How do I make a payment?
   Available payment methods will be displayed at checkout. Please ensure your payment information is accurate and valid.
4. How long does it take to ship?
   Orders typically require 1–3 business days for processing after payment; once processed, they are handed over to the shipping carrier.
5. What is the delivery time within the US?
   Shipping within the US usually takes 3–7 business days, though actual delivery times may vary based on location, weather, and carrier conditions.
6. What is the delivery time for international orders?
   International orders typically take 7–15 business days for shipping, excluding order processing and customs clearance time.
7. Which shipping carriers do you use?
   Depending on the order, we may use USPS, UPS, FedEx, DHL, or other local logistics providers.
8. How do I track my shipment?
   Once the order has shipped, we will provide tracking information if the service is available. Tracking status is determined by the carrier’s system.
9. What should I do if there is an issue with the item I received?
   If the item is damaged, has quality issues, or does not match your order, please contact us promptly with your order number, photos of the item, and a description of the issue.
10. Can I return or exchange items?
    Eligible items can be returned or exchanged within 30 days of receipt. Items generally must be unused, unworn, and in their original packaging with all accessories included.
11. How long does it take to receive a refund?
    Once a return is approved, the refund is processed via the original payment method and typically takes 3–7 business days to appear in your account, depending on the payment provider.
12. Do international orders incur customs duties?
    International orders may be subject to customs duties, import taxes, VAT, or clearance fees; these costs are typically the responsibility of the recipient in accordance with local regulations.
13. Can I change my shipping address?
    You may contact us to request an address change before the order has been shipped. Once the order enters the delivery stage, it may no longer be possible to modify the address.