Returns Policy

zestpendant.com values ​​every customer’s shopping experience and provides a clear return and exchange policy for jewelry items such as bracelets, necklaces, earrings, and rings. Please read the following guidelines before making a purchase.

1. Return Period
   You may request a return within 30 calendar days of receiving your item; requests made after this period may not be accepted.
2. Return Conditions
   Returned items must be unused, unworn, and undamaged, with original packaging and accessories intact whenever possible. Items that have been used or are in a condition that significantly affects resale may not be eligible for return.
3. Jewelry Return Policy
   As jewelry comes into direct contact with the skin, items that have been worn or used are generally not accepted for return based on personal preference. Please contact us immediately if there are quality issues or damage caused during shipping.
4. Exchanges
   Eligible items may be exchanged within 30 days of receipt. Exchange requests are subject to review, and the specific resolution will depend on the details of the order.
5. Product Issues
   If the item received has quality issues, is damaged, or does not match the order, please provide your order number, photos of the item, and a description of the issue. Once verified, we will provide a solution—such as a refund or exchange—based on the specific circumstances.
6. Returns Due to Personal Reasons
   For returns based on personal preference, incorrect purchases, or a change of mind, the customer may be responsible for return shipping costs. Whether the original shipping fee is refunded depends on the specific order details.
7. Refunds
   Once a return is approved, refunds are typically processed via the original payment method. Funds usually appear in your account within 3–7 business days, though the exact timing depends on your bank or payment provider.
8. Order Cancellation
   You may request to cancel an order before it has been shipped. Once an order has entered the shipping process, cancellation may no longer be possible; however, you may apply for a return if the item meets the return criteria.
9. Contact Us
   Please contact us if you wish to request a return or exchange, or if you have any questions.